Privacy Policy

1. Who We Are

Shefa1826 LLC operates 24/7 Paw Watch and is responsible for the collection and processing of information through this website. When we refer to "we," "us," or "our" in this Privacy Policy, we mean Shefa1826 LLC.

2. Information We Collect

We collect the following types of information when you use our Service:

• Account information: Name, email address, phone number, mailing address, and password when you create an account.
• Pet information: Pet name, species, breed, color, markings, microchip number, and photos you upload.
• Emergency contact information: Name, phone number, and relationship of your designated emergency contact.
• Payment information: Billing details processed securely through Stripe. We do not store your full credit card number.
• Usage data: Pages visited, features used, and interactions with the Service, collected via cookies and analytics tools.
• Marketing attribution: UTM parameters and referral source to understand how you found us.

3. How We Use Your Information

• To register and maintain your pet's microchip in our database.
• To facilitate pet recovery by sharing your contact information with verified shelters and veterinarians when your pet is found.
• To send lost pet alerts and notifications.
• To process payments and manage your subscription.
• To communicate with you about your account and our services.
• To improve and optimize our Service.

4. Information Sharing

We do not sell your personal information. We share your information only in these circumstances:

• Pet recovery: Your contact details are shared with verified veterinarians and shelters when your pet is found via microchip scan.
• Service providers: We use trusted third-party services (Stripe for payments, Supabase for data storage, Sentry for error monitoring) that process data on our behalf.
• Legal requirements: We may disclose information if required by law or to protect our rights and the safety of our users.

5. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember your preferences, understand how you use our site, and measure the effectiveness of our advertising. This includes Google Tag Manager, Google Analytics, Google Ads conversion tracking, and the Meta Pixel. You can manage cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption of sensitive data, secure HTTPS connections, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Microchip registration records are retained for the lifetime of your pet to ensure recovery capability. You may request deletion of your account by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of your data in a portable format.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at info@247pawwatch.com.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at info@247pawwatch.com.